FAQs

Orders and Shipping

How long will it take to receive my order?
Orders typically take 2-5 business days to process and ship. Delivery times depend on your location and the shipping method chosen at checkout.

What shipping methods do you offer?
We offer standard and expedited shipping options. You can select your preferred shipping method during checkout.

Do you ship internationally?
At this time, we are only shipping within the United States. Stay tuned for updates as we expand our shipping options!

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this to track your order on the carrier's website.

Can I change or cancel my order after placing it?
If your order has not been processed yet, we can make adjustments. Please contact us as soon as possible to request a change or cancellation.

What should I do if my package is delayed or lost?
If your package is delayed or hasn't arrived, please contact us with your order number. We’ll work with the carrier to resolve the issue.

Returns and Exchanges

What is your return and exchange policy?
We accept returns and exchanges within 14 days of the purchase date, as long as items are unworn, unused, with tags attached, and in their original packaging. Customers are responsible for return shipping costs. Items must be shipped back to us within 7 days of receiving the return shipping label, and once inspected, a refund will be issued in the form of a gift card, minus a 10% restocking fee and shipping fees.

How do I start a return or exchange?
To initiate a return or exchange, please email us at hello@rippersrascals.com. We’ll review your request and provide further instructions if your return is approved.

How long do I have to make a return or exchange?
You have 14 days from the date of purchase to initiate a return or exchange.

Are sale items eligible for return?
Items purchased on sale or clearance are final sale and are not eligible for refunds or exchanges unless they are damaged or defective upon arrival.

Are seasonal items eligible for return?
Seasonal items, including our Halloween and Christmas collections, are final sale and cannot be returned or exchanged.

Who covers the return shipping cost?
Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival. If your return is accepted, we will provide a return shipping label, with the label cost deducted from your refund.

Why is there a restocking fee?
A restocking fee is implemented to cover the costs associated with processing returned items. When an item is returned, we incur expenses such as inspecting, repackaging, and restocking the product. This fee helps us maintain the quality and availability of our inventory, ensuring that we can continue offering stylish and high-quality clothing for your little ones. We appreciate your understanding as we strive to keep our prices competitive while providing exceptional service.

How do returns work for the Boy Mom Bundle?
The Boy Mom Bundle is offered at a discounted, bundled price, which affects how returns are processed:

Partial Returns: If you return one or more items from the bundle but keep others, the discount applied to the bundle will be adjusted. You will be refunded the difference between the bundle price and the full price of the items you keep, minus the restocking fee and shipping costs.
Full Bundle Returns: If you return the entire bundle, the standard return policy applies, including a 10% restocking fee and return shipping costs.
Exchanges: Exchanges for items within the Boy Mom Bundle are subject to availability. Contact us for assistance.

Please reach out to us at hello@rippersrascals.com for further details or to start a return for your bundle purchase.

Sizing and Products

Do your clothes fit true to size?
Yes, our clothes generally fit true to size. If an item runs large or small, we will note it in the product description.

What materials are your clothes made from?
Our clothes are made from high-quality materials such as bamboo, terry fabric, and cotton blends. Each product description provides specific details about the fabric used.

Do you offer organic or eco-friendly fabrics?
Yes, some of our products, such as our bamboo jogger sets, use eco-friendly materials. We are committed to sustainability and are working to expand our eco-friendly offerings.

Are your products pre-shrunk or do they shrink after washing?
Most of our products are pre-shrunk, but we recommend following the care instructions to avoid any additional shrinking.

Discounts and Promotions

Can I use more than one discount code?
No, discount codes cannot be combined. Discounts will be applied at checkout, and only one discount can be used per order.

When do I apply my discount code?
You can enter your discount code at checkout in the designated box. The discount will be applied before you complete your purchase.

Why isn't my discount code working?
Make sure your discount code hasn’t expired and that it applies to the items in your cart. Some items may be excluded from promotions. Contact us if you're still having trouble.

Are there any exclusions for discounts?
Yes, certain items, such as sale items or special collections like the Boy Mom Era Collection Bundle, may be excluded from discounts. Check the promotion details for any exclusions.

Product Care

How do I care for my Rippers & Rascals clothing?
Most of our clothing can be machine washed on a gentle cycle with cold water and tumble dried on low. We recommend checking the care instructions on each product label for specific details.

Can I machine wash your products?
Yes, most of our items are machine washable. Be sure to use cold water and a gentle cycle to preserve the quality of the fabric.

What’s the best way to avoid shrinking or fading?
To prevent shrinking or fading, wash your items in cold water and avoid high heat when drying. Air drying is the safest option to maintain fabric quality.

Brand Rep Program

How can I become a brand rep?
We’re always looking for cool kids to represent Rippers & Rascals! Keep an eye on our social media for open brand rep applications, or contact us through our website for more information.

What are the benefits of being a brand rep?
As a brand rep, you’ll receive discounted Rippers & Rascals products, a discount code for friends and family, the ability to earn commission, exclusive access to new releases, and the opportunity to be featured on our website and social media!

How do I apply for your ambassador program?
To apply, fill out the brand rep application form on our website or reach out to us on social media. We’ll review your application and get in touch if you’re a good fit.

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